Liberty Transit, LLC
- Winifred Travis
- February 11, 2025
- 0 Comments
A Message from the Team
Happy New Year, Liberty Transit family! As we roll into 2025, we want to thank all of you for your hard work, dedication, and commitment to excellence. This year, we are focused on safety, growth, and providing the best service for our customers. Stay tuned for updates, stories, and tips in this monthly newsletter.
New Location Info
Starting in 2025, Liberty Transit LLC has secured a new trailer parking space at 1520 Steele Ave SW, Grand Rapids, MI 49507, to better accommodate our operations in Michigan. OTR Drivers dropping loaded trailers to this location must drop them at the back of the building, while preloaded trailers for outbound trips will be positioned at the front of the building for pickup. Empty trailers should be thoroughly cleaned out before being dropped off on the side of the building. Please note that only empty trailers can be placed on the side due to the soft ground conditions, which could lead to sinking under heavier loads. Strict adherence to these guidelines will ensure smooth and efficient use of the facility.
2025 Fuel Discount!!!
In 2025, Liberty Transit LLC secured an exclusive fuel discount program for its drivers, available only at Pilot and Flying J locations. This partnership ensures significant savings on fuel costs, helping to optimize operational expenses across the fleet. Drivers are reminded that this discount is exclusive to Pilot and Flying J locations and will not apply to purchases made at any other fuel stops. By adhering to this program, Liberty Transit LLC continues to support its team with cost-effective solutions for their journeys.
Make sure to download the app and link your fuel card to it.
Safety Culture
The latest updates to get you through the day
Since joining Liberty Transit LLC in August 2024, Alex has been a driving force behind our commitment to safety. His guidance and expertise have helped us significantly improve our practices, reducing the number of safety triangles from four to three, with the remaining three steadily trending in the right direction. A strong safety score is vital for an OTR trucking company—it not only ensures compliance with regulations but also enhances our reputation, attracts premium loads, lowers insurance costs, and keeps our drivers and cargo safe on the road. Thanks to Alex’s leadership, Liberty Transit is paving the way for a safer, more efficient future.
In the graph the blue line is the national average, and the orange line is where we are. We do need to be below the blue line to be compliant.
"Safety is not just a priority; it’s a way of life. Every mile counts, so stay alert, check your equipment, and remember: the safest route is the one that gets you home."
1. Inspect Your Vehicle:
Ensure all lights, brakes, and tires are in optimal condition.
2. Plan Ahead:
Check weather conditions and plan alternate routes.
3. Drive Cautiously:
Reduce speed in snowy or icy conditions and increase following distance.
Customer focus
Sam, our lead dispatcher at Liberty Transit LLC, has been the backbone of our operations for over 8 years. His unwavering dedication to customer satisfaction, coupled with his exceptional problem-solving skills, ensures that every load is handled with precision and care.
Please welcome Mo and Mike!
Liberty is excited to welcome Mo and Mike as the newest additions to our dispatch team. With their expertise and dedication, they will focus on optimizing load searches, streamlining routes, and addressing any challenges to ensure seamless operations. Their proactive approach and problem-solving skills will enhance efficiency and support our drivers, keeping Liberty Transit running at peak performance.
Henk, our dedicated Track, Trace, and POD specialist at Liberty Transit LLC, has been a cornerstone of efficiency and reliability for the past year and a half. His commitment to ensuring accurate tracking, timely updates, and seamless proof of delivery has earned him the trust of both our customers and team members.
Detention pay compensates drivers for the time spent waiting at shippers or receivers when loading or unloading goes beyond the scheduled appointment. This waiting period can be incredibly frustrating and demanding, as drivers are stuck for hours, often unable to rest properly or move on to their next load. At Liberty Transit LLC, we understand the impact these delays have on our drivers’ time and schedules, and we remain committed to ensuring fair compensation for their patience and dedication during these challenging situations.
To ensure proper compensation for detention after 2 hours of waiting at pickups and deliveries, drivers must follow these steps:
1. Document Arrival Time:
Record the exact time you arrive at the shipper or receiver and notify dispatch immediately.
2. Obtain Proof of Waiting:
Request a signed confirmation from the shipper or receiver verifying the time you were checked in
3. Maintain Communication/Notify Dispatch:
Keep dispatch updated throughout the waiting period and notify them if the 2-hour threshold is exceeded.
4. Submit Required Documentation:
Include the signed proof of waiting, bill of lading (BOL), and any additional paperwork when submitting your detention request.
Make sure the in and out times are written on BOL next to the signature of shipper/receiver. Please also have them print their name so we know who to refer to in case broker tries to make it hard on us.
By following these steps, we can ensure timely and accurate compensation for your time and effort.
MOBILE EXPRESS IS A GREAT TOOL TO RECORD ALL TIMES AND ALSO GO BACK AND INPUT THEM WHEN FORGOTTEN TO UPDATE AT PICKUP’S AND DELIVERIES.
Here are five ways our drivers can contribute to the company’s success in customer service, safety, and responsibility:
1. Timely and Professional Deliveries:
Arriving on time and maintaining a professional demeanor at pickup and delivery points reinforces the company’s reputation for reliability and excellent customer service.
2. Effective Communication:
Keeping customers and dispatch informed about delays, ETAs, and any issues ensures transparency and fosters trust with clients.
3. Adherence to Safety Protocols:
Following safety regulations, practicing defensive driving, and keeping equipment in top condition ensures not only the driver’s well-being but also the secure delivery of customer goods.
4. Proper Documentation:
Accurately completing BOLs, PODs, and other paperwork helps customers track shipments and resolve any discrepancies quickly, enhancing service quality.
5. Representing the Brand:
Maintaining a clean truck, dressing professionally, and demonstrating a positive attitude at all times projects a strong image of the company, strengthening customer relationships.
January 2025 News
As we roll into 2025, let’s take a moment to reflect on an incredible journey through 2024! It was a year of growth, resilience, and milestones for Liberty Transit LLC. From conquering challenging routes to celebrating our team of dedicated drivers, dispatchers, and support staff made it all possible.
In 2024, Liberty Transit LLC faced a challenge with an average of 33% late deliveries, highlighting an area that requires focused improvement. Timeliness is key to maintaining strong customer relationships and staying competitive in the trucking industry. For 2025, our goal is to reduce late deliveries to below 25%, emphasizing better planning, communication, and proactive problem-solving. By enhancing our scheduling efficiency and addressing potential delays early, we aim to improve performance and reinforce our reputation for reliability and excellence.
As we wrap up a remarkable 2024, we’re reminded of the core values that define Liberty Transit LLC: Leadership, excellence, resilience, and teamwork. These guiding principles shape everything we do, from the way we support our drivers to how we serve our customers. Our mission remains clear—delivering exceptional service with a focus on safety, while fostering a culture of leadership and collaboration. Through resilience and a shared commitment to excellence, we continue to thrive as a team, setting new standards for success every mile we drive. Thank you for being part of our journey—together, we’re ready for what’s ahead!
"Driven by excellence, fueled by teamwork—2025 is our year to go further, achieve more, and set new standards on every mile we travel."
Liberty Transit LLC's key statistics for 2024:
- Loads Delivered:
- Miles Driven:
- On-Time Delivery Rate:
- 6,812
- 2,816,702
- 66%
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